We’re here
to help.

Contact

Help with the app and billing: support@emanagecare.com
Privacy questions and requests: privacy@emanagecare.com

Billing

Change the number of users, update your card, download invoices or cancel from your billing page. You sign in there with the email address you used at checkout.

Please do not email patient information. Describe the problem without names, dates of birth or record numbers.

What to include

• your facility’s name
• which screen you were on and what you were trying to do
• the message you saw, if any (a screenshot with no patient information on it helps)
• the app version (in the Emanage Care menu, About Emanage Care)

If the EMR is down

Use the facility’s downtime binder. Emanage Care makes a fresh copy every morning (and can print it by itself), with the census, a snapshot of each resident and a paper MAR for the next days. Then email us.

Clinical emergencies

Emanage Care support cannot help with a medical emergency. Call 911, or follow the facility’s emergency procedures.

Common questions

I forgot my password. Ask the facility’s administrator to reset it; you will choose a new one at your next sign-in.

My account is locked. It unlocks by itself after 15 minutes, or the administrator can unlock it right away.

An iPad cannot connect. It needs the facility’s certificate once: the administrator’s Staff devices page has the steps.